Privacy Policy

We may collect the following categories of personal data.

2.1 Information You Provide

Account and Identification Data

• Full name

• Email address

• Password and, where used, security details

• School or program affiliation (if provided)

• Nursing license status and jurisdiction (if provided)

• Time zone, language preferences

Educational and Professional Information

• Current nursing program or graduation status

• Target exam (e.g., NCLEX-RN®, NCLEX-PN®) and planned exam date (if provided)

• Clinical interests or focus areas (if provided)

Course and Performance Data

• Courses and modules enrolled in

• Lessons viewed, videos watched, questions attempted

• Quiz and exam results, question-level performance

• Time spent on content, completion dates

• Notes, bookmarks, annotations, and feedback you create

Payment and Transaction Data

• Transaction IDs and purchase history

• Limited billing details (such as last four digits of card and billing address) provided by payment processors

• We do not store full credit card numbers; payment processing is handled by third-party providers (such as Stripe, PayPal)

• Tax-related information where applicable

• Refund and dispute records

Communication Data

• Messages you send via email, support forms, or in-platform messaging

• Support tickets and issue descriptions

• Survey and feedback responses

• Marketing communication preferences and opt-out records

• Email engagement data (opens, clicks, unsubscribes)

2.2 Information Collected Automatically

Device and Technical Data

• IP address and approximate geolocation

• Browser type, version, and user agent

• Device type and operating system

• Referring and exit pages

• Pages visited, time on page, clickstream behavior

• Session IDs and login timestamps

This information may be collected via server logs, cookies, pixels, and other tracking technologies.

2.3 Information from Third Parties

We may receive personal data from:

• Payment processors (transaction status and limited card details)

• Email and marketing service providers (delivery and engagement data)

• Analytics and advertising partners (aggregated or pseudonymized conversion data)

• Institutional partners or employers who sponsor your access (enrollment details, cohort information, completion data where applicable)

Where required (for example, EEA/UK), we identify a legal basis for processing.

3.1 Provide and Administer the Services

• Creating and managing accounts

• Delivering courses, question banks, memberships, and coaching

• Tracking progress and performance

Legal basis: Performance of a contract; legitimate interests in operating an effective learning platform.

3.2 Process Payments and Manage Billing

• Processing orders and subscription renewals

• Issuing receipts and invoices

• Handling refunds and disputes

• Complying with tax and accounting obligations

Legal basis: Performance of a contract; compliance with legal obligations; legitimate interests in preventing fraud and managing finances.

3.3 Support Your Learning and Improve Content

• Analyzing performance data to provide personalized feedback or recommendations

• Improving questions, explanations, and course structure using aggregated and de-identified data

• Conducting educational effectiveness analysis

Legal basis: Performance of a contract; legitimate interests in improving the Services; consent where required for research.

3.4 Communicate with You

Transactional communications:

• Purchase confirmations, receipts, and invoices

• Course access instructions and account notices

• Policy changes and security alerts

• Responses to support requests

Legal basis: Performance of a contract; legitimate interests.

Marketing communications:

• Newsletters, study tips, NCLEX® updates

• Offers and promotions for Jade NursingPrep™ and Jade Nurse Merch

• Announcements of new courses, features, and events

Legal basis: Consent where required; otherwise legitimate interests, subject to your right to opt-out.

3.5 Marketing, Analytics, and Remarketing

• Measuring site usage and campaign performance

• Building remarketing audiences for ads on platforms like Facebook, Google, TikTok, etc.

• Running and measuring advertising campaigns

Legal basis: Consent (for non-essential cookies and tracking in many jurisdictions); legitimate interests in promoting our Services and measuring effectiveness.

3.6 Safety, Security, and Enforcement

• Detecting and preventing fraud and unauthorized access

• Monitoring for account sharing or misuse

• Enforcing our Terms of Use and other policies

Legal basis: Legitimate interests; compliance with legal obligations.

3.7 Legal Obligations

• Responding to lawful requests from authorities

• Complying with tax, accounting, and reporting requirements

• Managing legal claims and regulatory inquiries

Legal basis: Compliance with legal obligations; legitimate interests in protecting our rights.

We do not sell your personal information for money. We may share personal data as follows.

4.1 Service Providers (Processors)

We share personal data with trusted third parties who process it on our behalf:

• Platform and hosting: LearnWorlds (learning platform, course hosting, analytics)

• Payment processing: Stripe, PayPal, and similar gateways

• Email and marketing: Email service providers and marketing automation tools

• Analytics and monitoring: Analytics and session recording tools; performance monitoring and security services

• Customer support: Help desk and ticketing systems

These processors are contractually required to:

• Use data only for the purposes we specify

• Maintain appropriate security measures

• Comply with applicable privacy laws

• Not use data for their own independent marketing purposes

4.2 Institutional and Sponsored Access

If your access is sponsored by a school, employer, or other organization, we may share limited enrollment and performance data with that sponsor, such as:

• Enrollment status

• Course access and completion status

• Modules completed and quiz scores

We limit sharing to what is reasonably necessary for the sponsor’s educational or training purposes and inform learners where such sharing occurs.

4.3 Affiliates and Partners

If you engage with Jade-affiliated links or programs, we may share limited identifiers and transaction data with affiliate networks or partners for attribution and payment.

4.4 Legal, Compliance, and Protection

We may disclose personal data:

• To comply with applicable laws, regulations, legal processes, or governmental requests

• To enforce our Terms of Use, Refund & Subscription Policy, or other agreements

• To protect the rights, property, or safety of Jade NursingPrep™, our users, or the public

4.5 Business Transfers

If Jade NursingPrep™ is involved in a merger, acquisition, asset sale, or similar transaction, personal data may be transferred as part of that transaction. We will take reasonable steps to ensure any successor honors this Policy or provides equivalent protection.

4.6 Aggregated and De-Identified Data

We may share or publish aggregated, anonymized, or de-identified data (for example, “X% of learners improved their performance after completing Module 3”). This data does not identify you individually.

We operate from the United States. Personal data may be stored and processed in the U.S. and other countries that may have different data protection laws than your country of residence.

For users in the EEA/UK and other regions with data transfer restrictions, we use appropriate safeguards such as:

• Standard Contractual Clauses (SCCs) approved by the European Commission or UK authorities

• Data Processing Agreements with processors reflecting GDPR requirements

By using the Services, you understand that your personal data may be transferred to and processed in countries outside your home jurisdiction, including the United States.

We retain personal data only as long as necessary for the purposes described in this Policy, including to:

• Provide the Services

• Fulfill contractual obligations

• Comply with legal, accounting, and tax requirements

• Resolve disputes and enforce agreements

Typical retention periods (subject to legal requirements):

• Account and profile data: For the life of your account, plus up to 3 years after closure

• Course and performance data: For the access period plus up to 3 years

• Payment records: At least 7 years (for tax and audit obligations)

• Support and communication records: Up to 3 years after last interaction

• Technical logs: 30–90 days, unless longer retention is needed for security or investigations

When personal data is no longer needed, we will delete or anonymize it where feasible.

Your rights depend on your jurisdiction. They may include:

7.1 General Rights

• Access: Request confirmation that we process your data and obtain a copy.

• Rectification: Request correction of inaccurate or incomplete data.

• Erasure: Request deletion of your data in certain circumstances.

• Restriction: Request that we limit processing in specific situations.

• Portability: Request your data in a structured, machine-readable format.

• Objection: Object to processing based on legitimate interests, including direct marketing.

• Withdraw consent: Withdraw consent for processing where consent is the legal basis.

7.2 GDPR / UK-GDPR Rights

If you are in the EEA or UK, these rights are available as provided in the GDPR/UK-GDPR. You also have the right to lodge a complaint with your local supervisory authority if you believe your rights have been violated.

7.3 CCPA/CPRA and Similar State Privacy Laws

If you are a California resident (or subject to similar state laws), additional rights may include:

• Right to know categories and specific pieces of personal information we collect, use, and disclose

• Right to request deletion of personal information, subject to legal exceptions

• Right to correct inaccurate personal information

• Right to opt out of the “sale” or “sharing” of personal information as defined in California law

• Right to non-discrimination for exercising your privacy rights

Sale and Sharing of Personal Information

We do not sell your personal information for monetary consideration. We may “share” limited personal information (for example, via cookies and similar technologies) with advertising and analytics partners to support interest-based advertising and measurement. You can direct us not to use your personal information for these purposes by:

• Adjusting your cookie preferences to disable analytics and marketing cookies; and/or

• Contacting us at support@jadenursing.com with an opt-out request.

7.4 How to Exercise Your Rights

To exercise any privacy rights, contact us at:

Email: support@jadenursing.com
Phone: 1 (956) 553-0888
Mail: Jade Nursing Education Trends, LLC, 5900 Balcones Drive #15484, Austin, TX 78731, USA

We may request information to verify your identity before acting on your request.

Response timeframe
We aim to respond to all verified privacy requests within 30 calendar days. If we require additional time as permitted by law, we will inform you of the extension and the reasons for it.

You may have a right to appeal our decision or lodge a complaint with your data protection authority if you are not satisfied.

You can opt out of marketing emails at any time by:

• Clicking the “Unsubscribe” link in any marketing email; or

• Contacting us at support@jadenursing.com.

Opting out of marketing does not stop transactional or service-related emails, such as:

• Purchase confirmations

• Course access information

• Account updates

• Security alerts

• Important policy updates

We honor opt-out requests promptly and operate our email programs in line with CAN-SPAM, GDPR, and similar laws.

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If we become aware that we have collected personal data from a child under 13, we will delete it promptly.

If you believe a child under 13 has provided us with personal data, please contact support@jadenursing.com.

For users aged 13–17, a parent or legal guardian should review and approve this Policy and the Terms before use.

We use reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, and destruction. These measures may include:

• Secure hosting and network protections

• Encryption in transit (HTTPS/TLS)

• Access controls and authentication measures

• Regular monitoring for security issues

• Incident response procedures

No system is completely secure. We cannot guarantee absolute security of your data.

If we discover a security incident affecting your personal data, we will notify you and any relevant authorities as required by law.

Our websites and Services may contain links to or integrations with third-party sites and services (such as social media, payment providers, and video hosts). We are not responsible for the privacy practices or content of those third parties.

Your use of third-party services is subject to their own privacy policies and terms.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements.

When we make material changes, we will:

• Update the “Effective Date” at the top of this page; and

• Provide notice via email or in-platform notification where appropriate, generally at least 30 days before changes that significantly affect your rights.

Your continued use of the Services after updated terms take effect indicates your acceptance of the revised Policy. If you do not agree, you must stop using the Services.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, contact:

Email: support@jadenursing.com
Phone: 1 (956) 553-0888
Mail: Jade Nursing Education Trends, LLC
5900 Balcones Drive #15484
Austin, TX 78731
USA