Refund and Subscription Policy

Jade NursingPrep™ Refund & Subscription Policy
Effective Date: August 7, 2026

This Refund & Subscription Policy (“Policy”) explains how refunds, cancellations, and subscription renewals work for Jade NursingPrep™ digital products purchased directly through our websites or our LearnWorlds school (the “Platform”).

This Policy forms part of our Terms of Use. By completing a purchase, subscription, or accessing any Jade NursingPrep™ product, you agree to this Policy. If you do not agree, please do not complete your purchase.

NCLEX® Disclaimer: NCLEX® is a registered trademark of the National Council of State Boards of Nursing (NCSBN®), which does not sponsor, endorse, or affiliate with Jade NursingPrep™ or Jade Nursing Education Trends, LLC.

This Policy applies to:

• Digital courses and programs

• Question banks, memberships, and learning paths

• Digital bundles and packages

• Subscriptions and recurring plans

• Group coaching, office hours, or related digital services

If you purchased through a third-party marketplace or institutional partner, their refund rules may apply as described in Section 4.

2.1 Standard Refund Window (First-Time Purchases Only)

Unless a different term appears on the specific course page:

You may request a refund only if all of the conditions below are met:

1. Timing: Your request is received within 7 calendar days of purchase; and

2. Completion Threshold: You have completed less than 20 % of the course or bundle content, as measured by Platform tracking; and

3. First-Time Purchase: This is your first purchase of that specific course or bundle.

If all conditions are met, we will process a refund to your original payment method, subject to processing in Section 6.3.

Refunds are not available if:

• The request is made after 7 days; or

• Your completion percentage is 20 % or higher; or

• You previously received a refund for the same product; or

• You have earned a certificate of completion.

We will deduct any non-recoverable payment-processing fees (typically 2.9 % + $0.30 per transaction) and certain taxes or currency-conversion costs where permitted by law.

Outside the limited cases in Sections 8 and 10, one-time purchases that do not meet these criteria are non-refundable.

2.2 Course Access Periods

One-time purchases generally include a defined access period (for example 6 months, 1 year, or “lifetime access”). The access period is shown at checkout or on the course page.
When the access period ends, your access to course materials automatically expires. Expired access does not entitle you to a refund.

2.3 Lifetime Access Courses

“Lifetime access” means:

• Ongoing access for as long as the course remains available on the Platform;

• Courses may be updated, revised, or retired at our discretion; and

• “Lifetime” refers to the life of the course, not the purchaser’s lifetime.

After the 7-day / <20 % window, lifetime purchases are non-refundable, except as provided in Sections 8 and 10.

3.1 How Subscriptions Work

If you enroll in a recurring plan (monthly, quarterly, or annual):

• You authorize Jade NursingPrep™ to charge your payment method each billing cycle.

• Charges recur automatically until canceled.

• Each charge includes the subscription fee plus applicable taxes and fees.

3.2 Managing Your Subscription

You may manage or cancel your subscription anytime before the next renewal by:

• Logging into your account → Billing / Subscriptions; or

• Emailing jade@jadenursing.com from your registered email.

Cancellations apply to future billing periods only and do not create any right to a refund for prior or current cycles.

3.3 Subscription Refunds

Fees already charged for the current billing period are non-refundable, even if you cancel before period-end.
We may, at our discretion, offer a partial refund or credit only for verified duplicate charges or technical errors preventing access for >72 hours.

4.1 Third-Party Marketplaces

If you purchased access through a third-party marketplace or platform:

• That marketplace’s refund policy may apply instead of, or in addition to, this Policy.

• You may need to request a refund directly from the marketplace according to its procedures.

Where there is a conflict between this Policy and a third-party marketplace policy for those purchases, the third-party marketplace policy will generally govern the refund process for that transaction.

4.2 Institutional and Group Purchases

If your access is provided by a school, employer, or other institutional partner:

• Different terms may apply under the agreement with that partner.

• Jade NursingPrep™ will not typically issue individual refunds for institutional purchases.

Contact your institution or program administrator for details.

5.1 Bundled Products

If you purchase a bundle (for example, “Complete NCLEX® Bundle” including multiple courses and tools):

• The bundle is treated as a single purchase for refund purposes.

• The standard 7-day / <20% completion threshold is measured across the bundle as described on the sales page.

5.2 Promotional Pricing and Coupons

Courses or subscriptions purchased with a coupon or discount:

• Are subject to the same refund rules as full-priced products.

• Do not extend or change the refund window or eligibility.

• Are valid only during the promotional period specified.

5.3 Conflicting Promotional Terms

If a particular promotion or course page includes specific refund terms (for example, “14-day refund window”):

• The specific promotional/course terms will govern for that offer if they differ from this Policy.

• Those terms apply only to the clearly identified course or offer.

To request a refund:

1. Email jade@jadenursing.com with the subject line: “Refund Request”.

2. Include:

   • Your full name

   • The email address associated with your account

   • Order number (if available)

   • Name of the course, bundle, or subscription

   • Purchase date

   • Reason for the request

3. Attach any relevant documentation (for example, screenshots of errors, duplicate charge proof).

You may also call 1 (956) 553-0888 for assistance, but we will typically complete the refund process via email for documentation purposes.

6.2 Verification and Review

We may verify:

• Your identity and account ownership

• Your purchase and payment history

• Course completion percentage as tracked by LearnWorlds

• Timing of your request versus the purchase date

We aim to respond to refund requests within 5–7 business days.

6.3 Refund Processing

If your refund is approved:

• Refunds are processed to the original payment method where possible.

• Processing time is usually 5–10 business days but may vary by bank or card issuer.

• We may deduct non-recoverable payment processing fees where permitted by law.

7.1 Contact Us First

If you believe a charge is unauthorized or incorrect, please contact us first at jade@jadenursing.com or 1 (956) 553-0888. Many issues can be resolved more quickly and cleanly than through a bank dispute.

7.2 Chargeback Consequences

If you initiate a chargeback without first attempting to resolve the issue with us:

• We may suspend your account and access to the Services while the dispute is reviewed.

• We may pass through any chargeback fees or costs, where allowed.

• Repeated or abusive chargebacks may result in permanent account termination and restrictions on future purchases.

We recognize legitimate disputes and will act in good faith to resolve them.

We understand that circumstances can arise outside your control. In limited cases, we may consider:

• Technical issues caused by our platform that prevent access for a substantial portion of your access period

• Duplicate or erroneous charges

• Documented, serious hardship or emergencies

In such cases, we may, at our sole discretion, offer:

• A partial or full refund

• Account credit

• Subscription extension or alternative accommodation

To request consideration under this section, email jade@jadenursing.com with relevant details and documentation.

Unless required by law, the following are generally non-refundable:

• Purchases older than 7 calendar days that exceed the 20% completion threshold

• Subscription fees for the current billing period

• Completed coaching sessions or sessions missed without required notice

• Payment processing fees and certain taxes

• Products or services marked as “non-refundable” at purchase

Nothing in this Policy is intended to limit any non-waivable rights you may have under applicable consumer protection laws in your jurisdiction.

If those laws provide you with greater protections or require different terms than those stated here, those laws will apply to the extent they conflict with this Policy.

We may update this Refund & Subscription Policy from time to time.

• When we make material changes, we will update the “Effective Date” at the top of this page.

• For changes that significantly affect existing customers, we will provide notice (for example, via email or in-platform notification), generally at least 30 days before they take effect where feasible.

The version in effect at the time of your purchase governs that purchase, unless a later version is more favorable to you or required by law.

For questions or concerns about this Policy, or to submit a refund or cancellation request:

Email: jade@jadenursing.com
Phone: 1 (956) 553-0888
Mail: Jade Nursing Education Trends, LLC
5900 Balcones Drive #15484
Austin, TX 78731
USA